DISPATCHING INFORMATION
Our web orders are processed Monday through to Friday between the hours of 8:30am – 1:00pm. All orders placed on a weekend will be processed during the next available working day.
If an order is lodged after this time they will be processed the following day.
We endeavor to process and dispatch your order within 1 working day.
Unfortunately we do not offer in store pickups.
We have a $15 flat rate for shipping anywhere in Australia.
Courier Companies that we use are Australia Post and Star Track.
AUSTRALIA POST
Generally we will use Express Post Bags, but if the products exceeds the capacity (dimensions & weight) the products will be sent via carton as a regular post where a signature will be required, otherwise a card will be left for local post office pick up.
Delivery Dates after the parcel being processed
AUSTRALIA POST
Vic (metro) – 4 Days
Vic (country) – 5-7 Days
NSW – 4 Days
QLD – 3-4 Days
QLD (north) – 4-5 Days
SA – 2-3 Days
TAS – 3-4 Days
WA, NT – 6-7 Days
STAR TRACK
Delivery Dates after the parcel being processed
Vic (metro) – 1-2 Days
Vic (country) – 2-3 Days
NSW – 2-3 Days
QLD – 3-4 Days
QLD (north) – 4-5 Days
SA – 2-3 Days
WA, TAS, NT – 5-7 Days
Star Track only delivers the parcel if there is someone at the residence to collect it. If no one is at the residence then it will be sent back to the closest depo for you to pick up.
*All delivery dates are all estimates. Some cases may be earlier or later than the above dates.
*All dates are in Business Days
RETURNS
If any stock you receive is incorrect and damaged email us at sales@dymatize.com.au and we will help you get that product returned to us.