DISPATCHING INFORMATION
Our web orders are processed Monday through to Friday between the hours of 8:30am – 1:00pm. If an order is lodged after this time they will be processed the following day. All orders placed on a weekend will be processed during the next available working day.
AUSTRALIA POST
Generally we will use Express Post Bags, but if the products exceeds the capacity (dimensions & weight) the products will be sent via carton as a regular post where a signature will be required, otherwise a card will be left for local post office pick up.
Delivery Dates after the parcel being processed.
All PO Boxes will be posted buy Australia Post (some exceptions my apply)
Due to Covid-19 estimated delivery days will vary.
AUSTRALIA POST
Vic (metro) – 4 Days*
Vic (country) – 5-7 Days*
NSW – 4 Days*
QLD – 3-4 Days*
QLD (north) – 4-5 Days*
SA – 2-3 Days*
TAS – 3-4 Days*
WA, NT – 6-7 Days*
STAR TRACK
Delivery Dates after the parcel being processed
Vic (metro) – 1-2 Days*
Vic (country) – 2-3 Days*
NSW – 2-3 Days*
NSW (country) – 3-4 Days*
QLD – 3-4 Days*
QLD (north) – 4-5 Days*
SA – 2-3 Days*
SA (country) – 3-4 Days*
WA, TAS, NT – 5-7 Days*
Local – Century Couriers
Same day delivery as dispatch.
Star Track only delivers the parcel if there is someone at the residence to collect it. If no one is at the residence then it will be sent back to the closest depo for you to pick up.
*Estimated delivery dates. (Some cases may be earlier or later than the above dates.)
*All dates are in Business Days
RETURNS
If any stock you receive is incorrect and damaged email us at sales@superiorsupplements.com.au and we will help you get that product returned to us.
SHIPPING FAQ
Can i have Authority to leave?
Of course! In the notes section, give us information on where you would like the couriers to leave the parcel. As a security measure we automatically require signature but, if you choose to give the couriers authority to leave the responsibily of the parcel is on the customer if stock or boxes go missing.
When will my parcel be shipped?
We endeavor to process and dispatch your order within 1 working day.
Can I pick up my order?
Unfortunately we do not offer in store pickups.
How much is shipping?
We have a $15 flat rate for shipping anywhere in Australia.
Which Courier companies do you use?
Courier Companies that we use are Australia Post and Star Track. For local shipments we use Century Couriers.